 |  Casino Employees Feel Good When providing Outstanding Service
11 Mar 2005
Its not easy smiling for guests and providing other forms of good service when your heart isnt in it, says Martin R. Baird, chief executive officer of Annapolis, Md.-based Robinson & Associates, Inc., a guest-service consulting firm for the gaming industry. But the act of offering great service can be uplifting. Bairds new book, Gaming Guest Service from A to Z uses the alphabet to explore important words to help gaming executives, managers and employees understand how critically important outstanding guest service is and how to provide it. The book has all the letters of the alphabet and each letter has a series of words that give insight on how to provide great guest service. The following are helpful tips excerpted from the books section on the letter S. Self-Esteem. I dont provide great service because I have low self-esteem. I dont want to say hi to the guests. I dont want to smile. Do you feel that way or know someone who does? Thats all the more reason to provide good service. Youll find that your self-esteem will actually improve as you provide a higher level of service and have fun with the guests. Youll discover that youre just like a guest, that you want to enjoy yourself and be treated with respect. Providing great guest service will help you feel better about yourself. Service. Those who serve others are held in high esteem. When you understand that you can reap great rewards by serving others, youll find a way to do it and enjoy it. Service is an important part of a successful life. The rewards for great service are not limited to monetary rewards either. Special. Each and every guest should feel special. Theyre all individuals and they all want to be treated with respect, but they want to feel special in their own specific way. Get to know your guests and find out how you can make each of them feel special. Satisfaction. Its difficult for a guest to feel satisfaction when they may not be winning. They may be hard pressed to find the fun in that and shrug it off. But its your duty to make sure that they do have a good time. Great service is the key to an outstanding, fun-filled gaming experience, win or lose. When you provide stellar service, guests will have that satisfaction and feel like a winner. That will keep them coming back. Stupendous. Thats it. Your guests should feel like they had a stupendous time. Show you care about them and make them feel important. Help them feel like winners during every visit. Star. People want to feel like a star or celebrity. They want to feel as though theyre the most important person on your property at any given moment and they should be treated that way. Smile. The simple act of smiling is the one thing you can give and get in return. Its the one thing that can make you and others feel better. If you see somebody who doesnt have a smile, share yours because you can always create a new one. |
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 | Club Dice Casino
VS. River Belle Casino
| | Club Dice Casino | River Belle Casino |
Rank: 10 |
Rank: 10 |
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Jackpots:
Yes
|
Jackpots:
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|
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|
Payout: 96.7%
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Games: 71 |
Games: 200 |
VIP Support:
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|
VIP Support:
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|
Multi player:
Yes
|
Multi player:
Yes
|
Full-Screen:
Yes
|
Full-Screen:
Yes
|
Flash:
Yes
|
Flash:
Yes
|
Java:
Yes
|
Java:
No
|
Download:
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|
Download:
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|
Sound:
Yes
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Sound:
Yes
|
CD:
Yes
|
CD:
Yes
| Software: Playtech | Software: Microgaming |
Live Help:
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Live Help:
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Phone:
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Casino: |
Bonus: | | Club Dice Casino |
$500 | | River Belle Casino |
$110 | | Jackpot City Casino |
$200 | | Lucky Nugget Casino |
$200 | | Swiss Casino |
$400 |
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