 |  Casino Tip: Great Service is Money in Employees Pockets
15 Dec 2004
Casino guests are willing to pay for great service with tips. That means money in the pockets of casino employees who go above and beyond to provide outstanding service.
The following guest service tip is provided by Robinson & Associates, Inc., a guest service consulting firm to the gaming industry, and its Web site CasinoCustomerService.com.
Service Tip:
Cha-ching! When you provide great service, it means money in your pocket. Guests are willing to pay for a great experience. After all, theyre visiting your property to be entertained and have fun. You are compensated for being part of the entertainment. Going above and beyond with service is important to you, your guests and your pocketbook.
Robinson & Associates is an Annapolis, Md.-based guest service consulting firm that provides specialty guest service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. |
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| 
 | Captain Cooks Casino
VS.
River Belle Casino
| | Captain Cooks Casino | River Belle Casino |
Rank:
10 |
Rank:
10 |
Bonus:
$50 |
Bonus:
$110 |
Jackpots:
Yes
|
Jackpots:
Yes
|
Payout:
96.27%
|
Payout:
96.7%
|
Games:
80 |
Games:
200 |
VIP Support:
Yes
|
VIP Support:
Yes
|
Multi
player:
Yes
|
Multi
player:
Yes
|
Full-Screen:
Yes
|
Full-Screen:
Yes
|
Flash:
Yes
|
Flash:
Yes
|
Java:
Yes
|
Java:
No
|
Download:
Yes
|
Download:
Yes
|
Sound:
No
|
Sound:
Yes
|
CD:
Yes
|
CD:
Yes
| Software:
Microgaming | Software:
Microgaming |
Live Help:
Yes
|
Live Help:
Yes
|
Phone:
Yes
|
Phone:
Yes
|
|
| Payout Percentages | |
Casino: |
Payout: | | Captain Cooks Casino | 96.27%
| | River Belle Casino | 96.7%
| | Europa Casino | 98%
| | Casino King | 97%
| | Lucky Nugget Casino | 96.67%
|
|
| Free Bonuses | |
Casino: |
Bonus: | | Captain Cooks Casino |
$50 | | River Belle Casino |
$110 | | Europa Casino |
$2400 | | Casino King |
$300 | | Lucky Nugget Casino |
$200 |
|
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